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Table 5 Frequency of the problem classes and problem incidences in the dimension potential benefits

From: Identification and classification of heat pump problems in the field and their implication for a user-centric problem recognition

Question / Category

Different problem classes

Problem incidents

N

%

N

%

9. Energy consumption: How does the energy consumption change after problem solving?

 Decrease

24

55%

532

65%

 No influence or ambiguous

15

34%

206

25%

 Increase

5

11%

84

10%

10. Health: Does problem solving positively impact the health of residents?

 May affect health

4

9%

79

10%

 Does not affect health

40

91%

743

90%